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More than just CRM, Pivotal® is a full-featured Internet integrated solution with a powerful toolkit that is fully customisable for all types of diverse requirements; from government licensing operations to hotel loyalty programmes and outbound call centres. Pivotal is flexible in design and in functionality and is ideal for companies with strong work flow requirements.
Pivotal is positioned in the market as a scalable solution for companies from the mid up to the higher end of the market including government agencies and multinationals.
Pivotal is not positioned as a typical CRM solution. It offers all the functionality expected in a high-end CRM solution including marketing, sales, support and contact management but with customisable workflow. With customer interactions at the core of the solution, Pivotal manages not only external communications with partners and customers but the internal workflow that defines the operation’s processes and procedures.
Pivotal's powerful toolkit is fully customisable allowing the automation and tailoring of business processes to reflect the operation's unique requirements. Using workflow triggers, Pivotal can guide users through the business process, both simplifying routines and improve productivity and customer outcomes. This can deliver savings of 30% to 80% in staff processing time and provide a strong return on investment.
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