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Pivotal is a broad solution offers a range of components to choose from, depending on your requirements. The total range of components available from Pivotal includes:
Sales Solutions – make your sales force more effective and generate increased revenues and margins.
Marketing Solutions – analyse your customers’ lifecycles, identify diverse value propositions - and maximise your most profitable relationships through marketing campaigns.
Service Solutions – improve customer service and turn costs centres into revenue centres.
Interactive Selling Solutions – extend the power of your enterprise to maximise revenue - with state-of-the-art interactive Web-selling solutions that support the way you sell: direct, indirect and online.
Partner Relationship Management (PRM) - extends marketing, sales, service and ordering capabilities to your business partners, enabling them to become effective members of your demand chain to generate sales, deliver customer value, and keep customers satisfied.
Mobile Solutions – access critical data and processes from your selection of CRM components anywhere, anytime on a variety of devices such as laptops, wireless devices, mobile telephones and PDA’s.
Contact Centre Solutions – improve the service offered to your clients and prospects through your sales, marketing and customer service staff by incorporating telephony and multi-media interactions into your solution
Pivotal software has a complete set of tools including forms designers, graphical workflow designer, database extension, import and export utilities, and a range of Customisable Web interface tools which focus on internal use, external customer interaction and partner interaction.
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